Frequently Asked Questions
How does it work?
Online Billing provides you with a number of convenient capabilities. You can easily access your invoices and statements online in PDF format. You can also download your billing information into a variety of accounting packages including QuickBooks. And you can even help save a tree by turning off the delivery of paper invoices.Will my paper bills still be mailed to me?
By default your paper bills will not be delivered via the mail. However, you can easily turn this on through the Settings tab within the Online Billing site.How much does it cost?
This service is provided as a convenience to our customers at no additional charge. And because you won’t need to spend time opening, sorting, filing and shredding paper documents, it will likely save you time and money.Is my payment account information safe?
We protect your information with the highest level of encryption available. You can be assured that your information is safe. The website is PCI Level 1 Compliant and SSAE 16 Certified. They are the most stringent certifications to ensure your data is secure.Can I easily print and save my bills?
We use the industry standard PDF format for storing and displaying billing documents which makes it very easy to print or save your bills to your computer. Click here to get the free Acrobat® Reader®.Can I download my bills into my accounting software?
Yes. If your accounting software is compatible with one of our available formats, you can import this data directly into your accounting system. Within Online Billing, check the boxes next to the bills you want to download. Then click the “Download” button and follow the instructions. You will be able to select among a variety of different accounting packages including QuickBooks, Viewpoint, Forefront (from Dexter + Chaney), Peachtree, Timberline and a CSV file that is Microsoft Excel compatible.How will I know when my bill is available?
You will receive an email notification that your invoices are available with a link to the invoicing/payment site. The email notification will also have a pdf attachment of your invoice.Will I be trained on how to use the portal? When?
No, there will be no formal training. You can ask your local office or call 678.281.6143 to review the portal if you need help.Can we pay online?
Yes. You will be able to pay online via CC and ACH. We will be encouraging you to go online and pay your invoices.Do we have to pay online?
At this time, online payment is not mandatory but we encourage you to pay your invoices online.What method of payment can we pay with on the portal?
You will be able to pay via CC and ACH.Since the invoices will be online, will I be able to receive a print bill as well? Is each invoice printable on the portal?
At this time, you will be allowed to receive a print bill if you so choose in addition to receiving an electronic notification. You will be able to also, log into the portal view, print and pay your invoices.